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Joe T. Ludwig's avatar

Great article. I agree that using AI in the corporate world is inevitable but who decides what a "mundane" task is? The AI?

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Bruce Landay's avatar

Your analysis is interesting and I can’t argue with any of your points. The one thing you didn’t mention was management’s fascination with “magical thinking.” Too often the reaction is that if we just buy this new whiz bang technology our problems will go away. As you rightly pointed out the focus is too often on speed vs. clarity of thought on what should be done. The other issue you pointed out that was spot on was the pull between technology and people. Management will ask how many people can I replace with this technology. Worse yet, management makes assumptions about how many people can be let go and fires them to pay for new technology that either doesn’t work as expected or the remaining people don’t have the expertise or experience to obtain both the productivity or the savings. This is no different from what I saw to justify new business systems like SAP.

You’re right about nothing new under the sun. AI is just the latest expensive new technology that has everyone excited, scared, or both. Unfortunately, unless company managers can slow down and truly take advantage of this technology, the only thing that will happen is the old new technology disasters will happen faster and more catastrophically.

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